Doing your first phone top-up in Vietnam can be a little bit confusing if you have never done it before, especially if you are used to pay monthly back at home. In this post, there will be a step by step ‘how to’ guide to make your first top-up simplified. It is also important to note that new sims may need to be registered using some form of identity for example a passport, in order to top up. You can take this into the provider’s store, for example to Viettel, where they will happily assist you with this.

1. You can add credit to your phone to one of the phone stores, the 3 main network providers in Vietnam are:
– Viettel
– Mobifone
– Vinaphone
Alternatively, you can also go into a convenience store such as Circle K, Seven Eleven or Family Mart to top up your phone.

2. Before topping up your phone, you can check the balance by dialling 101*# then call. It will then show your current balance on the screen.

3. Tell the cashier which network you are with and the amount you would like to top up. Usually, 100,000 VND (Approx. £3.40) is enough and this should last you 30 days. The cashier will then give you a receipt.

4. Once you have been given your receipt, you will find a unique 12 digit number at the bottom of the receipt. You will need the serial number.

Mobile Phone Top Up

5. In order to apply the top up to your phone, you will need to dial *100* followed by the 12 digit number then hash (#) and then press call.

6. You will then receive a notification or text that will confirm the top up was successful

7. It’s best the double check that the top up has gone through by calling *101*#

8. If you want to renew your data package, you will need to compose a new message and send a specific code to a certain number, depending on the network you are on will depend on the code and the number.

9. For example, V90 followed by sending to the number 191

10. You can also watch the video version of this here